1. How do I track my order?

• You may click on the link to track your order at J&T Express
• Insert your tracking numbers.
• Your current delivery status will appear.
• If it stated "invalid id", please contact us at +60 3 8024 3575

2. Do we ship to East Malaysia?

• Yes, we do shipment all round Malaysia.

• For further clarification about the shipping rate, you may be refer to this link.
  
  
  

• Unfortunately, we were unable to ship to any international address at this moment.

• Usually, the delivery will arrived around :-
• Peninsular Malaysia : Take about two (2) to five (5) working days*
• East Malaysia : Take about three (3) to eight (8) working days*
• Our orders are shipped from Monday to Friday, 9AM to 5PM, excluding public holidays.

    *** subject to stock availability

6. Can I change my shipping address after I have made confirmation?

• No changes on shipping address is allowed once confirmation has successfully go through.
• Therefore, please ensure your shipping address is correct before you make the confirmation.

7. What should I do if I do not receive my order which over promised period?

• Please email us at info@caredes.com and include your Order ID, we'll get back to you as soon as we can.

• Please email us at info@caredes.com and include your Order ID and details of the wrong item you received. We'll get back to you as soon as we can

• A J&T Express driver or carrier personnel will call you to check if you would like your parcel to be left at a secure location of your choice, or you will receive an email/SMS to reschedule the delivery.
• Please make sure that you have insert your personal information correctly i.e: address, contact number and email that is reachable for the J&T Express driver.
• Or you can track your parcel from J&T Express Track & Trace https://www.jtexpress.my/track.php

• Unfortunately, there will be no refund for any shipping & handling charges

• Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.

• There may be promotional offerings for free shipping from time to time so please check in often.