Frequently Asked Question

MY ACCOUNT

How do I register at CareDes?
Please click this link to create an account. Create Account

How do I manage my account?
You can simply login to your account and click "Account Dashboard". From there you can edit your personal information, manage your address and also reset password.

I have registered but I have not received any email verification.
Kindly check on your Junk / Spam email folder.
If you still encounter any issue regarding the email verification, please contact us at +60 3 8024 3575 or email us at info@caredes.com We'll get back to you as soon as we can.

I forgot my password, what should I do?
If you happened to lost your password, you may just click "Forgot Password" and you will need to insert your 'email address' and also the 'code' given.

SHIPPING AND DELIVERY

How do I track my order?

1. You may click on the link to track your order at J&T Express.
2. Insert your tracking numbers.
3. Your current delivery status will appear.
4. If it stated "invalid id", please contact us at +60 3 8024 3575

What is the shipping rate?
For further clarification about the shipping rate, you may be refer to this link.

When will my item arrived?
Usually, the delivery will arrived around :-

• Peninsular Malaysia : Take about two (2) to five (5) working days*
• East Malaysia : Take about three (3) to eight (8) working days*

Our orders are shipped from Monday to Friday, 9AM to 5PM, excluding public holidays. *subject to stock availability

Can I change my shipping address after I have made confirmation?

• No changes on shipping address is allowed once confirmation has successfully go through.
• Therefore, please ensure your shipping address is correct before you make the confirmation.

What should I do if I do not receive my order which over promised period? / What should I do if I received wrong item?
Please email us at info@caredes.com and include your Order ID, we'll get back to you as soon as we can.

I am not available at time of delivery
J&T Express driver or carrier personnel will call you to check if you would like your parcel to be left at a secure location of your choice, or you will receive an email/SMS to reschedule the delivery.
Please make sure that you have insert your personal information correctly i.e: address, contact number and email that is reachable for the J&T Express driver. Or you can track your parcel from J&T Express.

Do you ship on weekends?
Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.

PAYMENT

What payment options do you accept online?
Online Banking: Maybank2U, Alliance Online, AmOnline, RHB Online, Hong Leong Online, CIMB Clink, Public Bank Online, Bank Rakyat Internet Banking, Affin Online, BSN Online, Bank Islam, UOB, Bank Muamalat, OCBC, Standard Chartered Bank, HSBC Online Banking, Kuwait Finance House

How secure is my online payment?
All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

My order status changes to 'cancelled' but I have made payment, what should I do?
We can help you to check on your order status. You will need to share with us your ;

1. Order number
2. Payment Transaction slip

We will help you to check from our back end.

How do I use promo code?
At the checkout page, key in the promo code and click 'Apply Coupon'. The Grand Total should reflect the pricing after discount, and you may proceed to make payment after that.

RETURN AND EXCHANGE POLICY

What Is Your Return Policy?
Please Note: This policy only applies to incorrect or defective items shipped

We have a seven (7) days return policy upon receipt of order by the customer, subject to the following terms and conditions:

• Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
• Any item that you received with tags attached must be returned with those tags intact.
• There will be no returns for intimates, undergarments, accessories and beauty products due to hygiene reasons.
• This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on our website (Company Domain)
• Items purchased as part of a set or multi-item pack, have to be returned as a whole set.

How do I return my order?
For all return requests, you may write to us at info@caredes.com (including your contact details, voucher code and the associated security code, with Deal Event’s name and date of purchase). Also, you may state the reason to return.
We will provide you a return form for you to submit together with your returned products (if product is to be returned). Then, we will notify you once item has been received and proceed with the refund if applicable. Please note that refund requisition is made after the redemption period in any circumstances or reasons.

What is your Exchange Policy?
Any Exchanges must be informed through emails at info@caredes.com
Exchanges are subject to availability. If the merchant does not have any more stock, you may wait until they are able to source additional items or request a refund.
How long will it take for the new exchange item to reach me?
As soon we received the returned item from you, we will proceed your request and it will take approximately 3 to 7 working days before we can ship out the new item to you.

Are there any shipping charges that I need to pay for my returned or exchanged of order?
Yes, the shipping charges of returns will be borne by you

GENERAL ENQUIRIES

Business Hours
We will be operating daily from Monday-Friday (8.30AM - 5.30PM). Our break will be at 12:30 till 1:30 PM. Please contact us during the Business Hour. You may contact us by dropping us an email at info@caredes.com and our team will reply your enquiries.

I am missing an item, what do I do?
Do let us know if you were not able to get the ordered item or we sent you the wrong item. You may drop us an email to info@caredes.com together with the order number and also the (name & product code) of the required item.

The item I wish to buy is out of stock, will you restock?
You can subscribe to back in stock notification or you can contact us at +60 3 8024 3575 to inform us about the products.

I can’t find the answer for my question.
Please do not hesitate to inform us at the Whatsapp Chat or if the question is too specific please email us at info@caredes.com and we'll get back to you as soon as we can.